If there is one thing that can make a strong, competent HR professional cry into their morning coffee in utter frustration, it’s voluntary employee turnover. After all, once you’ve gone through the trouble of recruiting all-star candidates, training them up, and now rely on them as a member of the team. It’s a considerable upheaval when they unexpectedly up and leave for greener pastures.
Not only does this leave you to go through the whole recruitment and selection process again, but it also costs your company money. In fact, hiring a new person can end up costing your company as much as 33% of the new hire's annual salary.
This is why a firm focus on employee experience is so important, and why it needs to start before the person even walks in the door on their first day. It all begins with proper onboarding.
Here are a few ways in which a strong introduction can set the stage for long-term employee engagement and retention:
4 Reasons To Focus On Onboarding When You Want to Address Employee Turnover
1. It Helps New Hires To Identify With The Values & Goals Of Your Company
When employees have a firm grasp of how they fit into the grand scheme of things, and what their contribution means to the company, they are far more likely to stay the course and grow into their role there. By making this explanation a part of the onboarding process, you're setting the stage for some very valuable organisational identification.
When employees identify with the overall values and mission of your business, their jobs hold more meaning. Look at the big picture and find a way to show your staff how they fit into the larger context from the moment they join their team. If they know that you value their contribution right from the start, they are more likely to take pride in their work and become a valuable member of your crew.
2. Employees Are Empowered To Be More Self-Sufficient
When people feel overwhelmed by their jobs, they tend to jump ship. This is yet another reason why proper onboarding is such a vital part of the experience and reducing employee turnover. Instead of rushing someone from the door to their desk and leaving them to fend for themselves, this process should be seen as an opportunity for HR and management to equip the new recruit with all the tools and competencies they'll need to succeed.
Employees who feel confident in their ability to get the job done tend to stick it out when challenges arise. A good onboarding program creates a safe, interactive space in which new hires can learn by doing and acquire the knowledge they need to fulfil their roles to the very best of their ability. Without it, they can feel unsettled and unmoored, which often leads to voluntary turnover.
3. It Makes Effective Goal-Setting The Norm
When the onboarding process has a section that focuses on goal setting, employees can be guided in the process of initiating their own growth and setting an improvement trajectory for themselves. This is the point when the company can show that it is invested in each person’s and values every effort they make to become more skilled and competent.
Additionally, the onboarding process is also an opportune time to discuss a new employee's career goals and inform them of the growth opportunities available within the company. In doing this, HR will know if there are ways in which it can help the employee reach their goals within the business, so that they aren’t forced to seek out employment elsewhere to advance.
4. Onboarding and Adaptation Stress Is Reduced
It's always tough to start a new job. No matter how old you get or experienced you become, it still feels like the first day at a new school where you don't have any friends. In fact, it can be so stressful that the onboarding experience itself can become a needless source of anxiety if it's not tailored to the needs of the employee.
If an induction program is time-consuming and impersonal, it can cause an information overload that can cause the new recruit to feel completely overwhelmed. Starting a new job in this stressful state is not ideal.
Instead, you want your onboarding process to be well-paced so that there is plenty of time to get to grips with all the information they have to acquire, as well as time to ask any questions they may have about the role and the organisation as a whole.
Leading with this helps to set the person up for success, rather than position them precariously with one foot out the door.
Voluntary employee turnover is disruptive and expensive. A proper onboarding procedure and approach can make all the difference. It helps new hires to identify with the values and goals of your company and empowers employees to be more self-sufficient. It also helps to make effective goal-setting the norm and reduces onboarding and adaptation stress considerably.
To find out more about &Team’s innovative onboarding solutions that will help to keep your A-Team engaged and informed, get in touch for a demo.