Companies that intend to stay current and survive in an increasingly volatile economic environment need to remain ahead of the curve. That means staying up-to-date on all fronts, including digitally transforming company operations. Digitising HR frees up valuable time and creates the space for employees to expand and enhance their skills and, when implemented accurately, leads to positive business outcomes.
Evidence suggests companies all over are expanding their digital transformation budgets. HR departments that don't use Artificial Intelligence (AI) and Machine Learning (ML) software to streamline hiring and internal processes and reduce time spent on repetitive tasks are at an increasing disadvantage.
What Is HR Digital Transformation?
HR digital transformation is the advancement of outdated HR operations towards automated, data-driven procedures.
A successful HR digital transformation process will not only focus on HR operations but will aim to revolutionise business as a whole.
Furthermore, successful digitalisation requires the development of a digital mindset in employees, which entails enabling them to use AI as a tool to enhance their own capabilities.
Why Should We Implement a Digital Solution?
According to a 2019 Top Technology survey done by software review company, Capterra, 80% of small businesses in the US now make use of HR software to manage their workflows. While the South African job market has its own unique needs, the digitisation of various HR processes is equally beneficial. For example, digitisation results in a decrease in hiring times and a reduction in the cost of acquisitions.
How To Sensibly Implement Change
- Start small and don’t overcomplicate the process. It makes sense to begin implementing changes in a step-by-step, section-by-section fashion. Identify areas of the organisation and department that would benefit the most from a digital makeover and begin there. This will ensure that if the process fails, and it often does on the first attempt, it won’t be a failure on a major scale.
- Put employees first. Many people are reluctant to change and require patience and time to successfully adjust. Give them the space to adapt to new technology, and if necessary, hire digital experts to assist with the transformation process.
- Be prepared for failure on the first attempt, but persevere with the process.
- Identify where issues are arising, for example, is it the software? Do employees know how to navigate dashboards to determine the best candidates?
- Encourage positivity and open-mindedness. Teams need to be trained on how to embrace digitalisation for their own advantage.
- Ensure the digitisation process distinctly meets the needs of the business.
- Asses, asses, assess. While it may be time-consuming at first, constant re-assessment of how software is enhancing business outcomes and supporting staff is crucial. Ensure that the digital solution is, in fact, the right one for the business. Sometimes the fit is simply wrong and a re-evaluation is necessary. That’s why it’s crucial to outline the company’s specific needs and define goals before selecting a digital solution.
What Type of Challenges Will Arise?
Budget constraints and resistance from the C-Suite to invest are the most obvious challenges companies face concerning digitalisation. If technology is not effectively implemented and visible results are not evident, then it can be difficult to justify the spend. Consequently, it’s crucial to ensure that employees are skilled and supported to ensure any technological advancements are effective.
How does HR Digital Transformation Affect the Business as a Whole?
Since HR is largely concerned with the human experience, as well as the technical aspect of transformation, it’s up to HR to facilitate a digital-positive culture amongst employees. Making the learning experience engaging and interactive will streamline the modification process. It’s critical to similarly address people’s fears when it comes to job security in the face of AI.
Highlight the positive aspects of AI and how employees can use it as a tool to enhance their own performance, for example, AI can speed up work output, simplify tasks, free up time previously spent doing mundane, repetitive tasks, and make way for more creativity. Ensuring the necessary behavioural changes are implemented by employees in order to adapt to the new technology is a crucial aspect when it comes to digitalisation.
Transformation Is Crucial to Stay Ahead
In conclusion, it is evident that HR digital transformation is crucial in order to keep organisations future-proof and flexible enough to adapt to the ever-changing landscape of employment in South Africa, and globally. &Team’s talent acquisition platform makes use of AI + ML technology to help companies adapt. Contact us to find out more.